FAQ

Our company has 15 years experience in rigid box and book cover making machine. Our former company is Xinhuiyuan Machinery. 

We have pick-up service for any customer who want to visit our factory. We will pick you up from guangzhou airport or shenzhen airport. 

You can send us your cardboard and paper material to us for machine trial. We will make your product running in our machine, we will also provide the machine trial video for customers.

We offer 1 year warranty for all the customers. If any spare parts broken by itself not wrong operation, we will send the free replacement by free DHL for any customer. 

We have after service team for machine installation. Technician can travel abroad for customer machine installation and training. 

You send us the machine problem video and machine problem parts, we will check with our technician immediately to find the solution for your problem. 

We usually offer all the machine extra spare parts like the cylinder  and The electromagnetic valvem sensor, mold for the box, suction nozzle, blade etc. Each machine has extra spare parts with basic tool. 

We are old company here and we are honest manufacturer . If you worry money paid but no shipment, we can send all your the packaging and shipping container loading picture. Or you can ask your Chinese friend come to inspect our factory and your machine. 

We accept the T/T,LC payment 

If you buy semi automatic rigid box making machine , we will delivery within 10 working days , if you buy Automatic rigid box making machine , we need 15-20 working day to delivery the machine. 

We provide comprehensive support, including overseas installation and training services (travel and accommodation costs borne by the buyer). In addition, we offer online guidance, troubleshooting, and remote assistance for program adjustments. Our machines also come with a warranty on parts and labor, along with upgrade options to keep your equipment up to date.

Dongguan Pinchuang Automation Equipment Co., Ltd. is based in Dongguan City, just 40 minutes from Guangzhou Airport, making it convenient for international clients to visit.